How i-Fitness approaches cancellations, refunds, and billing issues.

Cancellation requests should be submitted through official support channels and may require identity verification and sufficient notice before the next billing cycle.

Operational teams may request additional details before confirming a cancellation or change request.

Refund decisions may depend on the type of charge, timing of the request, payment provider rules, and whether access or services have already been used.

Joining fees, administrative charges, and partially used billing periods may be non-refundable unless local law or a written exception applies.

If a payment fails or is disputed, membership access may be paused while the issue is reviewed. We may contact you to resolve billing before restoring service.

Corporate memberships, subsidized plans, introductory promotions, and custom commercial arrangements may carry separate cancellation or refund rules documented in the relevant offer or agreement.

All cancellation and refund requests are subject to final review by i-Fitness support and finance operations. Production teams should adapt this placeholder to their live commercial policy before launch.